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Website Policy

Privacy Policy

At Union Jack’s we are committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read on for more information about our Privacy Policy.

Usage of Your Information

When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then be used by us to notify winners, or to fulfil promotional obligations.

We may use the information we collect to occasionally notify you about important functionality changes to our website, new and special offers we think you will find valuable. If at any stage you no longer wish to receive these notifications you may opt out by contacting us via this email address

Union Jack’s does monitor this website in order to identify user trends and to improve the site if necessary. Any of this information, such as the type of site browser your computer has, will be used only in aggregate form and your individual details will not be identified.

Receiving an Email From Us

If you received an email from us, your email address is either listed with us, or you have registered/purchased or otherwise have an existing relationship with us.

Sharing of Your Information

We will never share, sell or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.

Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails.

Union Jack’s is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Credit Card Details

Union Jack’s is fully committed to the security of your details. The website uses SSL, does not retain/store electronically credit card details. When you place a credit card order through this site your details are transmitted over a secure server. All details are encrypted before it is transmitted using SSL technology and is a fully PCI DSS compliant card authoristion and payment processing service hosted by Direct Payment Solutions.

DPS Security

DPS is committed to data security. DPS uses a variety of technologies and procedures to help protect personal information from unauthorized access, use or disclosure. For example, DPS stores the data in computer servers with limited access that are located in controlled facilities secured by the latest in surveillance and security technology. When DPS transmits sensitive information (such as a credit card numbers), DPS protects it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Credit card details stored onsite are encrypted using 168bit 3DES encryption. DPS is a level 1 certified PCI-DSS compliant provider: Full DPS privacy policy.


By using this site you agree to the Terms & Conditions outlined on the website. If you do not agree to these Terms & Conditions, please do not use this site. Changes may be made to these Terms & Conditions at any time, without prior notice. So check them out regularly.

This site and these Terms & Conditions shall be interpreted in accordance with, and governed by, the laws of New Zealand. Union Jack’s does not accept any liability for any loss or damage that may directly or indirectly result from an error or omission in information provided on this site.

If you have any questions regarding the Terms & Conditions or want to contact Union Jack’s please send an e-mail to

Refund Policy

Refund & Replace Policy

A refund or replacement will be given for any product quality issue.

Price Discrepancy

If a product is charged at a higher price than stated on the current shelf ticket/label and the transaction has been completed. A refund of the balance will be given.

If an error has occurred during the transaction, only the difference between the correct price and incorrect price will be refunded. Examples of errors are: incorrect product identified, multiple scanning, keying the wrong price or multiple price.

Shipping Policy

All deliveries are handled by NZ Post and their appointed carriers.

Delivery Prices

Auckland: $6.50 (for up to 20 kgs)

North Island: $8.50 (for up to 20 kgs)

South Island: $16.50 (for up to 20 kgs)

Rural Delivery: Additional $3.75

International Shipping

At this time Union Jack’s does not offer international shipping.


Cancellations can be processed up to the time of carton collection without penalty.

Once the carton has been collected, the cost of the redirecting the carton(s) will be charged.

Once the goods are back in the possession of Union Jack's Ltd, a refund will be arranged by credit card.

Pricing Policy

All pricing is in New Zealand Dollars (NZD). Pricing shown includes all New Zealand taxes.

All transactions are billed in NZD.

Location Policy

Union Jack’s is operating in New Zealand.