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Delivery & Returns

We are committed to providing a top notch online shopping service


Thank you for choosing Union Jack's for your British snack and treat needs. We appreciate your support and want to ensure a smooth and efficient pickup process for you. Please take note of the following important information:

1. Order Notification:

Please only come to our pickup location once you have received a notification that your order is ready for pickup. This notification will be sent to the contact information provided during the ordering process. We kindly ask that you do not turn up without placing an order and receiving the pickup notification. This helps us maintain an organized and efficient system for all our customers.

2. Online-Only Store:

As of now, Union Jack's operates strictly as an online store. We do not have a physical storefront for browsing or in-person shopping. Our focus is on providing a convenient and reliable online shopping experience, bringing the authentic flavors of the UK right to your doorstep.

3. Pickup Location:

Our pickup location is conveniently located at 1/39 Westpoint Drive, Hobsonville. When you receive the notification that your order is ready for pickup, please make your way to this address during our designated pickup hours.

4. Pickup Hours:

Our pickup hours are Monday to Friday from 9:00am - 4:00pm. Please ensure that you plan your visit accordingly and arrive within these hours to collect your order. This helps us manage the flow of pickups and ensures that your order is ready and waiting for you.

5. Identification and Order Confirmation:

When you arrive at our pickup location, please have your order confirmation email or order number ready for verification. This will help us quickly locate and hand over your order. We may also request identification to ensure that the order is being collected by the rightful recipient.


Thank you for choosing Union Jack's for your British snack and treat needs. Please review the following shipping information before placing your order.

Shipping Destinations

We currently only ship within New Zealand. Unfortunately, we are unable to offer international shipping at this time.

Shipping Rates

Our shipping rates are as follows:

  • NZ Wide - Free Shipping on all orders over $80
  • Auckland Area - $6.00
  • NZ North Island - $10.00
  • NZ South Island - $12.00
  • NZ Wide + Rural Fee - $15.00

Please note that these rates are subject to change and may be updated periodically. The applicable shipping rate will be calculated and displayed during the checkout process.

Delivery Time

All orders are dispatched from our Union Jack's Warehouse address in Hobsonville, Auckland via PBT. Delivery is made between 9am-5pm, Monday to Friday.

The estimated delivery times are as follows:

  • North Island - 2-4 business days after the order is placed
  • South Island - 3-6 business days after the order is placed

Please note that these are estimated delivery times and delays may occur due to unforeseen circumstances. We will do our best to ensure your order is delivered within a reasonable time frame.

Shipping Address

During the checkout process, please provide the shipping address where you would like your order to be delivered. It is important to ensure that the address is accurate and complete to avoid any delivery issues.

Order Cancellation

Late delivery does not entitle you to cancel your order. We strive to deliver your order as promptly as possible, but unforeseen delays may occur. If you have any concerns about the delivery of your order, please contact our customer support team for assistance.

At Union Jack's, we strive to provide efficient and reliable delivery of our products to our valued customers. In order to ensure a smooth delivery process, we may occasionally deliver the products to you in instalments. Rest assured, you will be promptly notified if we need to do this.

Returns Policy

At Union Jack's, we want you to be completely satisfied with your purchase. Subject to your lawful rights, we accept returns of products under certain conditions.

If you encounter any issues with the quality of our products, we offer a refund or replacement. Simply contact our customer service team within a reasonable time frame, and we will assist you in resolving the issue.

It is important to note that we cannot accept returns for products that have been opened or used, unless they are deemed to be of unsatisfactory quality. We appreciate your understanding in this matter, as it allows us to maintain the highest standards of product safety and hygiene.

For any returns or concerns, please reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products.